Customer Ordering

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Standard Production Times

Standard production times vary by product and are available on all catalog quantity orders. Seasonal fluctuations and size of order may affect production times. Production time begins the day after receipt of the complete order or after final proof approval.

We accept high-quality laser prints, or digital art on flash drive or by e-mail (preferred method). Artwork should not need any additional touch-up, design, color separation or rearranging for use. Halftones, screens and shades of gray are not available on screen-printed and heat transfer imprints.

Licensed Artwork

The use of licensed artwork requires proof of license or a written release from owner/licensor. Artwork when submitted is assumed to be in full compliance with laws governing copyrights, trademarks, etc. and is typographically correct. Factory reserves the right to make slight alterations in copy and logos to adapt to imprinting processes.

Please Note: Koozie Group reserves the right not to print any logo or message that is deemed inappropriate.

QR Codes: Koozie Group is not responsible for the quality, accuracy or usefulness of QR code operations or content. A pre-production proof is recommended to test the functionality of the code.

Social Media Logos: Koozie Group reserves the right to alter social media logos in your artwork to ensure compliance with the owner’s brand guidelines. Where permission is required to print social media logos on promotional products, proof of license or permission from the owner is required.

Electronic Artwork

Artwork will be accepted digitally from the following programs:

  • Adobe Illustrator® CS6 (PC or Mac)—with preferred format saved as PDF
  • Photoshop® bitmap images (B&W) should to be at least 1200 DPI to size for product being ordered. Color images should be in CMYK color space at least 300 DPI to size for product being ordered.
  • InDesign®—include all linked files needed for output. Also include a PDF file saved for press quality output.
  • CorelDraw® 13—save output as an .ai file with Convert Type to Curves selected. Also include a file output as a PDF for reference.
  • For personalization (select items), submit list of names with the following file extensions: Excel®: .xls or Comma Delimited Text: .csv
  • Submit a copy of the art layout with the order. Note: there is a 1/16" variance on all BIC® Sticky Note™ items when cutting the final product.
  • Fonts should be outlined
  • E-mail Artwork: Artwork should be submitted within 24 hours of sending the order. Please include ONLY the purchase order number in the subject line of the e-mail. Multiple files should be compressed in either .zip or .sit format. File size limitation, when sent via e-mail, is 10MB. Artwork can also be transferred directly to us via our website.

Vector Art

We recommend using vector art because it produces the highest quality artwork.

It is “resolution-independent,” which means it can be enlarged without affecting the quality of your imprint. Please be sure to outline all fonts when submitting vector artwork to avoid the fonts defaulting.


To avoid a color shift, please flatten all transparencies or submit artwork in the exact CMYK breakdown desired. We recommend 10% opacity for phantoms for ease of writing.

Raster Art (Placed/Continuous Tone Images)

Raster Art is “resolution-dependent.” When you change the size of an imprint, you change the quality.This means that the resolution (DPI) of your file is critical. Files must be at least 300 DPI at 100% of final size. Grayscale images and bitmaps must be 1200 DPI. Do not submit files with linked images. Please embed all graphics. Raster Artwork will be accepted in Photoshop® format (black-and-white

.tiff, .pict, .jpeg files scanned or created at 1200 DPI [high resolution] and at approximately the actual size of the imprint area).

Vector images can be scaled infinitely without loss of clarity or degradation of image quality.

Raster images are based on pixels, so they scale with a loss of clarity.

Hard-Copy Artwork

If electronic art is not available, please provide sharp, high-contrast, color- separated or black-and-white artwork. Artwork will be returned upon request or it will be discarded.


To incorporate the Pixaction option, a full-color imprint with crisp, high-contrast artwork/ imagery needs to be utilized in the imprint area. A video must also be supplied along with the imprint artwork. Charge $150(g), add 3 days to standard production time, 24-hour service not available.


We can add text to your imprint at no additional charge. Choose from our stock typestyles shown below and send a TYPEWRITTEN version of the text, specifying typeface, point size and case (see example to the right). When typestyles are not specified, our typesetters will set your copy for the best effect. Your copy must be at least the minimum point size required for each product.

When you choose script fonts, they are only legible when set in upper/.lower case. Due to variances in product surfaces, some logos and geometric shapes may distort when printing on curved products.

Standard Font Types

Sans Serif






Standard Engraving Types for Personalization

Standard Font Types for BIC® Sticky Note™ Personalization

Includes all standard font types listed above except:


Standard Imprint Colors


The color match numbers listed above are for reference only.The actual imprint colors may not be an exact match to the color number.

Metallic imprint colors are not available on 4-color process decorated products. Due to the catalog printing process, colors shown may not be exact.

Due to variations in material, imprint methods and ink opacity, exact color matching cannot be guaranteed on all colored substrates.

*Not available for Foil Stamped products.

**Available for Writing Instruments only.

Color Matching

We will match your imprint color to product trim color when requested. Simply request “match trim” as your imprint color. Color matching is not available. If a color is listed we will attempt to match as close as possible. EXACT COLOR MATCH CANNOT BE GUARANTEED ON 4-COLOR PROCESS ITEMS. For most products, stock imprint colors have been developed to match the product or complement it.

Please refer to the General Information pages for each product line for additional information related to color matching.

Non-Standard Imprint Color Matching

The charge for non-standard imprint color matching is $30(g). Please specify the non-standard color number. We will match to coated (C) Stock (example: 203 C).

If sending a color swatch, we will match it as closely as possible. Exact color match is not available on 4-color process, colorfill or foil stamped products. Please call your distributor for more information.


When choosing Embroidery as your imprint method, please indicate your desired Madeira Polyneon thread number or approximate color number. We will select thread colors as closely as possible; however, exact thread color matching is not guaranteed.


(Approx. color match Madeira number)

E-mail/Fax Proof

If requested, a color proof will be e-mailed or a black-and-white proof will be faxed FREE of charge. Please include fax number and e-mail address on purchase order. Contact distributor for more information.

  • Add 2 business days
  • Standard production time starts after eproof approval
  • Standard service golf balls and co-branded products: add 4-6 business days

Color Paper Proof

FREE. Allow for additional time on your ship date when proofing colors. Color paper proofs may not be an exact match to the final product. Contact your distributor for more information. Not available for all items.

Product Proof

Actual printed product completed prior to full production run of an order. Not available on some items. Recommended when color matching is critical. Contact distributor for more information.

  • $50(g) plus product cost and any applicable set-up charges
  • 3-day service golf balls
  • Standard production times apply

For new orders totaling $7,500+ or 25,000 units, a mandatory product proof will be provided FREE by our factory for approval prior to scheduling production time. If a repeat order, a mandatory e-proof will be sent. Not available on some items. Contact distributor for more information.

Speculative Sample

Actual printed product (often completed as a presentation piece prior to the placement of an order). Not available on some items. Contact distributor for more information.

  • $50(g) plus product cost and any applicable set-up charges
  • 3-day service golf balls
  • Standard production times apply

Copy Change

Copy changes are available for $15(g) per change. FREE for BIC® branded products (excluding BIC® Sticky Note). Catalog minimums apply per copy change. Logo imprint, color and location must remain the same. Not available on some items.

Contact distributor for more information.

Imprint Color Change

FREE of charge. Catalog minimums apply per imprint color change. Logo imprint and location must remain the same. Some exclusions apply.

Product Color Variance

Due to the nature of the materials and the variance in manufactured products, we cannot guarantee exact matches within orders or on repeat orders. Like-named colors in different materials may not be an exact color match. In our continuing effort to improve our products, we reserve the right to change specifications without notice.

Registration of Multicolor Designs

In multicolored designs where it becomes necessary to register one color next to another, there is the possibility of misregistration amounting from approximately 1/64"–1/16", depending on the size and shape of the item being imprinted.This tolerance meets industry standards and is considered acceptable.

Above Catalog Quantities

For orders above catalog quantities, please contact your distributor for production time and pricing.

General Information

Exact Quantity Order Charge

Koozie Group ships exact quantities at no charge. This eliminates product shortages and charges for extra product.

Less Than Minimum Charge

All imprinted orders require minimum quantities as listed in the catalog. Less than minimum imprinted orders will be accepted with a $50(g) additional charge and an absolute minimum of half the catalog minimum quantity. Some exclusions apply including all BIC® branded products. Contact distributor for more information.

Exact Reorders

We will keep your artwork for 24 months. When you reorder, please include the original invoice number or purchase order number along with complete order information (product, ink colors, size, etc.). Standard production time applies.

All order elements, including the imprint colors, must be exactly the same as the original order.

Rush Services

$50(g) rush charge for items not on the 24-Hour Service program.

Special Packaging

If you have special packaging needs such as shrink-wrapping, special inserts or shipping combinations of Koozie Group products in the same box, we will use

commercially reasonable efforts to accommodate your request. Keep in mind, some special packaging requests may require additional time and an additional charge.

Blank Merchandise

Blank merchandise is available at your everyday price. Exclusions apply. 

Freight Terms

Applicable shipping and handling charges are added to the customer's invoice. Please check our website for product specific shipping information.Title to and risk of loss of the goods will be transferred to the customer at the time of pickup by the carrier, at which time our responsibility will cease. Koozie Group cannot assume responsibility for time delays in transit.

Standard Shipping

  1. Catalog quantity orders will ship via our preferred carrier, ground service, unless another service is specified on your purchase order. Over catalog quantity and sample orders ship via Best Available Carrier.
  2. Due to fluctuations in fuel prices, if surcharges or accessorial charges are incurred, these will be added to the existing Shipping and Handling charge.
  3. Koozie Group reserves the right to change carrier and service level without notice.
  4. Koozie Group will not be responsible for lost or damaged products or for the tracking of products shipped by U.S. Mail.
  5. C.O.D. shipments not available.

Changes to Shipping Addresses/ Shipping Methods

To be guaranteed, any changes to shipping address or shipping method must be submitted in writing 24 hours prior to the scheduled ship date and before the order has been processed for shipment.

Third-Party and Freight Collect

All third-party shipments ship EXW Factory. Add $10(z) per order when electing not to ship on Koozie Group's shipper account. Insurance must be handled by the consignee. If any selected third-party freight collect fee gets charged back to Koozie Group, these charges will be billed separately to your third-party account. Koozie Group shall also invoice you for a third-party chargeback fee in the amount of $10(z). If Koozie Group is unable to re-bill these amounts to your third-party account, Koozie Group will invoice you for the third-party freight collect fee at the applicable published rates, along with a $10(z) third-party chargeback fee and any and all fees and costs associated therewith.

Koozie Group is not responsible for any shipments of hazardous materials (dangerous goods) on your third-party account. Koozie Group’s responsibility ceases upon consignment of merchandise to the carrier. It is the responsibility of you, the third-party account owner, to comply with all federal hazardous material regulations. LTL shipments that are requested to ship third-party can only ship via FedEx Freight, UPS Freight or XPO. Power banks and hand sanitizers cannot be shipped via Air.

Please note! Hand sanitizer items can only be shipped to the continental United States, as the U.S. territories (Puerto Rico, Virgin Islands, etc.) have documentation and import requirements that our hand sanitizers do not fulfill.

Freight Claims

Title passes from the factory upon consignment of merchandise to the carrier.

Drop Shipments

Shipments to multiple locations, all occurring at the same time, are free of charge up to 20 drop ship locations. Each location after 20 will incur a $8(z) charge per location. Shipping and handling charges apply. A drop ship list must be provided on an Excel® spreadsheet with separate columns for the distributor company name, purchase order number, Ship To name, address 1, address 2, city, state, zip and quantity per drop. Drop ship addresses must be received prior to the start of production of the order for packaging accuracy.

International Shipping

For shipments outside the United States (including Puerto Rico), the declared value will be catalog pricing unless otherwise requested. For international shipments, the consignee is responsible for all taxes, duties, brokerage fees and miscellaneous charges related to the shipment.

For shipments with a declared value of $2,500 or more, a Shipper's Export Declaration (or Electronic Export Information) will need to be submitted to customs.

Certain products cannot ship outside the U.S. and Canada permitted territories. Visit for more details.

Koozie Group is not responsible for delays in customs, ocean freight shipment delays or air freight shipment delays beyond our immediate control.

Koozie Group products are designed to meet the laws and standards of the markets in which they are offered for sale by Koozie Group. Customers wishing to ship products outside of those markets, whether shipped by Koozie Group or the Customer, assume the risk that the product or its ingredients may not meet the laws of the country of import.

By submitting a purchase order, the Customer agrees to these Terms & Conditions. In the event of a conflict between these Terms & Conditions and the terms and conditions in a Customer's purchase order, these Terms & Conditions shall control.


All pricing in this catalog is effective on orders received from January 1 through December 31, 2020, for shipment on or before January 31, 2021.

Catalog Price Increases

As we finalized pricing for 2020, every effort was made to identify and project material cost increases from our suppliers. Where necessary, these increases are included in our current pricing. However, due to the volatility of crude oil prices and associated impact on raw material costs, we reserve the right to change catalog prices at any time without notice if necessary. If this is required, we will do everything we can to announce the changes ahead of time. We understand and regret the inconvenience this may cause you and your customers.

Order Acceptance

All orders are binding upon Koozie Group only after acceptance by Koozie Group.

Changes & Cancellations

Prices, terms and conditions, items and colors are subject to change or can be discontinued without notice. Changes will delay orders and must be authorized by Koozie Group. Changes to or cancellation of orders prior to production will be invoiced at $31.25(g) USD, $40.94 (g) CAD minimum charge per change, plus all costs incurred before cancellation request is received at the factory. After production has been initiated, orders cannot be changed or cancelled. Production time begins upon receipt of the complete order or after proof approval.

Authorized Returns

Merchandise found to be incorrect due to our error will be replaced at no charge or credited when the customer completes the following steps. Returned merchandise must have a return authorization number, which must be obtained from the Claims and Resolution Department. Unauthorized returns will not be accepted and will be returned to sender. Any complaint must be registered within 30 days of shipment or 180 days for BIC® branded products. Un-imprinted products will be subject to a 20% restocking charge.

Artwork Return

Customer artwork, if available, will be returned if requested on the order. Include company name and purchase order number on all artwork. Examples of items that cannot be returned include letterhead, photocopies or labels. Artwork will be held on a computer file for 24 months. Repeat orders submitted after that time will require new artwork. Art services provided by Koozie Group are created in a digital format which cannot be returned.

Catalog Illustrations

Logos and other imprints shown in this catalog are for illustrative purposes only. They do not imply endorsement, nor are any items with these specific logos for sale to anyone other than parties expressly authorized by the owner of such designs. Product colors shown throughout this catalog may vary slightly from actual products due to inherent limitations in photography, film separations, offset printing and plastic molding processes.

Intellectual Property


BIC® ECOLUTIONS®, STICKY NOTE, KOOZIEGROUP.COM, BICGRAPHIC.COM, NORWOOD®, KOOZIE®, ATCHISON®, KAPSTON, GOINGREEN(logo)®, GOOD VALUE(logo)®, BRITEPIX®, and all related trademarks, logos and trade dress are trademarks or registered trademarks of Koozie Group, and/or its parent affiliates or licensors, in the United States and other countries and may not be used without written permission. All other trademarks are the property of their respective owners.

The designs embodied in the products depicted in this catalog are the property of Koozie Group, and/or its affiliates and licensors, and are protected under federal and international patent, trademark and copyright laws. Any use of these designs without the express written consent of Koozie Group is prohibited. Purchase of products through this catalog does not constitute a license of any intellectual property between Koozie Group and Customer.

Please note that the pictures on our products were purchased for promotional product use only. We regret that these products may not be sold as retail, used for reproduction, dismantled for selling as prints nor sold outside North America.

The use of third-party logos, trademarks and trade names on products in this catalog is for illustrative purposes to represent Koozie Group's expertise in factory printing and design capabilities. Such use does not imply an endorsement or association between Koozie Group and any third party, nor does it indicate that the product has been used or purchased by any third party. Products featuring these designs are not for sale to anyone other than authorized representatives of the owners of the logos, trademarks and trade names.

Koozie Group reserves the right to photograph or show as samples the items produced by Koozie Group without liability as to trademark, copyright or other proprietary rights, and Customers placing orders with Koozie Group consent to such use.

As to Customer's placing orders with Koozie Group that contain custom die shapes, Koozie Group is and shall be the sole owner of all copyrights and other intellectual property rights now existing or hereafter coming into existence in and to any custom die shapes (subject to Customer's copyright, if any, in its own underlying artwork). Customer shall have a limited, royalty-free non-sublicensable license to view any draft/proposal versions of a custom die shape provided by Koozie Group solely for the purpose of approving the product. Upon Koozie Group's receipt of payment in full, Customer shall also have a perpetual, royalty-free license to display and redistribute the final tangible version of the product delivered by Koozie Group. However, unless otherwise agreed by Koozie Group in writing, no such product, whether in final form or draft/proposal form, may be reproduced, modified, adapted, published, printed or used for a derivative work by Customer or any other party. All other rights are expressly reserved by Koozie Group.


Authorization Indemnification

Koozie Group assumes no responsibility for determining the proper ownership or proper use of trademarks, logos and trade names.

All liabilities of this nature rest with the Customer. By placing an order with Koozie Group, you represent and warrant that you have the authority to order, purchase and distribute merchandise containing the names, trademarks, logos, copyrights, etc. identified in your order.You also agree to indemnify, defend and hold harmless Koozie Group, its parent, subsidiaries and its affiliates and representatives, from

and against all claims, liabilities and expenses (including attorney's fees) arising out of or related to any actual or alleged infringement or misappropriation of any trademark, copyright or any other proprietary right of such merchandise.This provision will remain in effect after delivery of your order.

Standard Selections

Unless otherwise specified, the following will apply:

  • Black ink will be supplied for all ballpoints and roller balls. Additional ink options are available on select products. Additional lead time may apply.
  • Medium point will be supplied for ballpoints and rollers. Fine point will be supplied for BIC® Z4®+.
  • Typestyle will be selected at factory discretion for best appearance.
  • For two-piece Writing Instruments, the imprint/engraving will be horizontal and will use Layout A as shown on page 727.
  • If cap or barrel imprint is not specified, writing instruments with cap and/or barrel imprint will be imprinted on cap, except for BIC® Great Erase® Whiteboard Marker, where barrel will be default imprint location.
  • Imprint location on BIC® Clic Stic® and BIC® WideBody® may vary slightly. A positioned imprint location is available upon request for an additional charge.
  • Imprint on BIC® Notebooks will appear centered.
  • On BIC® Magnets, if no mil. thickness is specified, it will default to 20 mil.
  • On BIC® Mouse Pads, if no base thickness is specified, it will default to 1/8" thick.
  • If no Ship To address is provided, the order will be shipped to the distributor.

Product Performance Policy

All products adhere to all applicable quality and safety standards and are produced in accordance with all applicable federal, state and local laws, rules and regulations. Koozie Group will honor its return policy for any product that it determines does not meet its standards for quality and workmanship. Koozie Group DISCLAIMS ALL EXPRESS AND IMPLIED REPRESENTATIONS AND WARRANTIES


California Proposition 65

All of Koozie Groups imprint inks have been tested and found to comply with Prop 65 and CPSIA. All of Koozie Group's Child Products have been tested and found to comply with Prop 65 and CPSIA. Nearly all of Koozie Group's product SKUs are Prop 65 compliant meaning they do not require a Prop 65 label when shipping to California (excluding lead crystal products and a select few awards).

Please contact Koozie Group if you need a list of these SKUs. Koozie Group will add a Prop 65 label to these SKUs free of charge if they have a Ship To address in California.


Koozie Group products are designed, intended and offered for sale as promotional products for corporate and business uses for advertising and promotional purposes. As such, they are “general use” products.

Certain products in this catalog may have a note stating that the product is CPSIA- compliant. Only products with this note are Children's Products under the CPSIA. All other products are for adult or general purpose use. Visit for CPSIA certificates.

Environmental Mission Statement

Koozie Group is committed to working with our vendors and employees to incorporate environmentally friendly business practices into our daily operations. These measures benefit our local communities, states and society at large. We will continue to identify and act on opportunities to minimize our impact on the environment.

Policy on Reference to Marijuana in Art

Koozie Group only accepts orders for Koozie Group products with decorations that include references to marijuana if the order is to promote a business or event located in a state or country where the sale of marijuana is permitted by national, provincial, state or district law. Koozie Group reserves the right to accept or decline orders in its discretion where those orders are not consistent with or covered by this policy. Koozie Group neither endorses nor opposes the lawful use of marijuana.

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