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24-Hour Service

 

Program Parameters:

  • 24-hour service fee is $25(G) per item.
  • Catalog quantities only. Less than minimums are not available. Order increment guidelines apply. Subject to inventory availability.
  • Standard packaging only.
  • Up to 3 drop shipment locations.
  • Catalog minimum quantities apply per location.
  • In the event that the item you ordered is out of stock, we will offer you an alternative item of equal or greater value (does not apply to calendars).

Available On:

  • Items with the 24-hour icon on kooziegroup.com product pages.
  • For eligible BIC® Writing Instruments—all cap and barrel imprint combinations offered on the website.
  • For eligible Calendars, the imprint is 1-color, black only.
  • A standard imprint is available on all other eligible items.
 

Order Requirements:

  • Item ordered must be a product designated with the 24-hour icon on kooziegroup.com.
  • Complete order and artwork must be sent to 24hour@kooziegroup.com or faxed to 1-800-626-9015. You can also place your 24-hour order online at kooziegroup.com.
  • For all orders (except 3-Day Calendar orders), please include "24hour" on the purchase order (P.O.) and in the subject line of the e-mail, as well as company name and P.O. number.
  • For 3-Day Calendar orders, please include “Calendars Fast” on the purchase order (P.O.) and in the subject line of the e-mail, as well as company name and P.O. number.
  • On all orders, please repeat distributor name, contact name, contact phone number and P.O. number in the body of the e- mail. Orders that are faxed should clearly state "24hour" or "Calendars Fast" on the purchase order (P.O.).
  • Complete order and electronic or production-ready artwork must be received at the Koozie Group® factory by 8:00 p.m. EST, Monday through Friday. Production will start the following working day.
  • Weekends and holidays are not considered working days.
  • A phone number or e-mail address is required, including after-hours contact information so that we can reach you with any questions regarding your order.
  • Artwork must be production-ready. The file must be received at the same time as the order in Adobe Illustrator® format. For specific art requirements, please visit kooziegroup.com.
  • If order clarification is required, 24-hour service will not begin until answers are received.
  • Please allow additional time for artwork adjustments or changes.
  • 24-Hour production time begins after all holds have been released from the order..
  • Accounts on credit hold are not eligible.
  • Koozie Group cannot guarantee 24-hour service in the event of severe weather, natural disasters, acts of God or any other events outside of Koozie Group’s reasonable control.

Shipping:

  • The shipping method must be stated on your P.O..
  • Orders must ship via overnight delivery or 2-day service.
  • 3-day service and ground shipping are not available.
  • Customer is responsible for all freight charges associated with the order.
  • Pick-up times vary based on carrier and shipping method selected. Koozie Group cannot guarantee a carrier pick-up time or a delivery date.

Program Exclusions:

  • Adhesive and Non-Adhesive Cubes with Sheet Imprints
  • Any calendar orders requiring a storage date
  • Magnets with Notepads Attached
  • Paper Mouse Pads with Rounded Corners
  • Custom Shape Products
  • Non-standard Packaging/Special Packaging
  • Cartridge Swapping
  • Custom Colors
  • BIC® Brite Liner® Grip® 3-Pack or 5-Pack
  • Color Assortments
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